Voltunn Privacy Policy

Last Updated: 27th August 2024

This page shows the manner in which Voltunn gathers, employs, and discloses your personal data.

This Privacy Policy is applicable to data collected during sales, marketing, events, and through interactions with our Services. This includes use of the website hosted at https://voltunn.app, along with all associated services, applications, and networks managed by Voltunn (collectively referred to as "Services"). If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

Voltunn ("the Company," "we," "us," or "our") is dedicated to protecting your privacy and safeguarding your personal data. For any queries or concerns about our privacy practices or your personal data under our care, please reach out to us at [email protected].

Engaging with our Services, which involves activities such as visiting, registering, use of the site/app, or contributing content, implies your consent to the protocols outlined in this Privacy Policy, as permitted by law.

In compliance with data protection regulations, Voltunn is designated as the "data controller" of your personal data collected through our Services.

Information We Collect

Information is automatically gathered when you visit, utilize, or navigate through the Services. While this data does not disclose your specific identity (such as your name or contact details), it may contain details such as your IP address, browser and device specifics, operating system, language preferences, referring URLs, device name, country, and location. Additionally, it includes data about your usage patterns and timings on our Services. This collection is chiefly for ensuring the security and functionality of our Services, as well as for our internal analytics and reporting needs.

Additionally, we also collect information through cookies and similar means. You can find out more about this in our Cookies Policy.

Information Usage

We only ask you to provide personal information when it is needed to provide services to you. All personal information is collected by fair and lawful means, with your full knowledge and consent. We will also let you know why we’re collecting it and how it will be used.

Information we collect or received is used:

• To process transactions. We utilize your information to manage orders, payments, returns, and exchanges through our Services.
• To communicate administrative details. We use your personal information to provide updates about products, services, and policy changes.
• To handle inquiries and support. We use your information to respond to your questions and address any issues related to our Services.
• To establish and manage your account. We streamline the account creation and login process by using information from linked third-party accounts (such as Twitch, Discord or Google), in accordance with contractual performance.
• To secure our Services. We employ your data to enhance the security of our Services, including fraud prevention and monitoring.
• To display testimonials. We post testimonials on our Services that may include personal information, with your consent. For updates or deletions, contact us with your account details at [email protected].
• For additional business needs. We analyze data to identify usage trends, assess promotional campaigns' effectiveness, and improve our Services, products, marketing, and your experience. We may anonymize and aggregate this information to prevent association with individual users unless consent is given.
• To enforce legal, contractual terms, and policies. We use your information for business, legal reasons, and to enforce our agreements.
• To handle legal processes. In response to legal requests like subpoenas, we review our data to determine how to respond.
• To solicit feedback. We use your information to request feedback and contact you regarding your use of our Services.
• To manage user accounts. We use your information to maintain and effectively manage user accounts.
• To provide services. We use your information to deliver the requested services.

Information Sharing

We may process or disclose your data under the following legal grounds:

• Consent: Your data may be processed when you have explicitly consented to its use for a specified purpose.
• Legitimate Interests: We may process your information when it is necessary to pursue our legitimate business goals.
• Contractual Necessity: If we are in a contract with you, we may process your personal information to fulfill our contractual obligations.
• Legal Requirements: We may disclose your information as required by law, including to comply with legal processes, court orders, or governmental directives.
• Protection of Vital Interests: Your information may be disclosed when necessary to prevent threats to any individual's safety, address potential policy violations, investigate suspected fraud, or as part of legal proceedings involving our company.

Additionally, your personal information may be shared:

• We may disclose your information to third-party vendors or partners who provide operational services for us or on our behalf, necessitating access to your information.
• At your request, you may enable other users to view your private sections on the Service, exposing non-public information to them.
• During negotiations or in connection with a merger or acquisition, we may transfer or share your information with another business entity.
• When you post or interact on our Services, your personal information may be accessible to all users and could be shared publicly outside the Services indefinitely. Interactions with other users allow them to see your activity descriptions, communicate with you, and access your profile.

Third Parties

The Service facilitates access to content provided by third parties (collectively referred to as "Third Party Content"). By using this Third Party Content, you consent to adhere to the privacy policies of these third-party providers, as permitted by law. Notable examples include:

• Discord’s Privacy Policy
• Google's Privacy Policy
• Twitch's Privacy Policy
• Kick's Privacy Policy

Our Service utilizes public APIs from these third parties, including:

• Twitch's API
• Google's YouTube API Service
• Discord's API

These APIs allow the Service to access and deliver Third Party Content. You acknowledge that our Service may store such Third Party Content. We ensure that for services such as Google's YouTube API, no Authorized Data is accessed—only public, Non-Authorized Data is used, and it is not kept for more than 30 days unless it is deleted or refreshed.

Third Party Content is governed by this Privacy Policy and can be deleted upon your request.

Third Party Logins

Our Services allow you to register and log in using your third-party account details (such as your Twitch or Google logins). When you opt to use this feature, we receive certain profile information from these third-party providers. The type of profile information we obtain may vary by provider but typically includes your username, user ID, and any information you choose to make public.

We use the information we receive solely for the purposes outlined in this privacy notice or as explicitly communicated to you on the Services. Please be aware that we do not control, and are not responsible for, the additional uses of your personal information by these third-party providers. We encourage you to review their privacy policies to understand how they collect, use, and share your personal information, and how you can manage your privacy settings on their platforms and applications.

Third Party Sites

The Services may display advertisements from third parties that are not affiliated with us, which could link you to other websites, online services, or mobile applications. We do not control and are not responsible for the content, privacy, or security practices and policies of these third parties, including any websites, services, or applications that may be linked to or from our Services. As we cannot assure the safety or privacy of data you provide to third parties, such data is not covered by this privacy notice. It is important to review the privacy and security policies of these third parties and contact them directly with any inquiries you may have.

Information Storage and Security

We retain your personal information only as long as necessary for the purposes outlined in this privacy policy, or as required or permitted by law, such as for tax, accounting, or other legal requirements. We do not keep your personal information for longer than the duration of your account with us.

Should there no longer be a legitimate business need to process your personal information, we will either delete or anonymize it. If neither deletion nor anonymization is feasible (for instance, if your personal information resides in backup archives), we will securely store and isolate your personal information from any further processing until deletion becomes viable.

We have established appropriate technical and organizational security measures to protect your personal information. However, it is crucial to acknowledge that the security of the internet cannot be guaranteed. While we strive to protect your personal information, the transmission of personal information to and from our Services is at your own risk. We recommend accessing our services only within a secure environment.

Children’s Privacy

Our services are not designed to attract children under the age of 13 years. As such, we do not intentionally collect personal information from anyone under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete that information. If you suspect that we might have any information from or about a child under 13, please contact us at [email protected].

Please be aware that some of your activities on and through our services are public by default. This may include content you post on the website or through the services. While registered users may have such information linked to their accounts, unregistered users will not have such an association. However, their service usage, like the pages they visit, may be tracked anonymously using cookies and stored by us.

Additionally, if you choose to share personal information in public areas of the services, such as posting publicly, that information can be viewed by others and may not be protected by your privacy settings. This information could be used or disclosed by others, and may even be indexed by search engines. We encourage you to consider carefully what personal information you disclose in your content or submissions through the services, particularly any information you consider private.

Privacy Rights

You possess various rights regarding your personal information, applicable particularly in regions like the European Economic Area, under relevant data protection laws. These rights, subject to certain limitations and conditions, include:

• Access and Rectification: You have the right to access and obtain a copy of your personal data held by us and request that we correct any inaccuracies or misleading information.
• Erasure: You may request the deletion of your personal data. However, we may need to retain certain information for legal purposes such as in the defense or establishment of legal claims.
• Restriction and Objection: You have the right to restrict or object to our processing of your personal data. There may be situations where we are legally justified to refuse such requests.
• Data Portability: If applicable, you can request that your personal data be provided in a structured, commonly used, and machine-readable format and have the right to transfer it to another controller without hindrance.
• Withdrawal of Consent: You may withdraw your consent at any time, though this will not affect any processing that has already taken place.
• Complaints: You have the right to lodge a complaint with a local data protection authority in your region (e.g., within the European Economic Area) if you believe we are processing your personal data unlawfully. The contact details for these authorities can be found here.

To exercise any of these rights, please contact us at [email protected]. We will process your request in accordance with the law, and may ask for additional information to verify your identity. In certain circumstances, we may charge a fee if your request is clearly unfounded or excessive. Please attempt to resolve issues with us before contacting your local supervisory authority. We are committed to addressing your requests to the fullest extent possible while balancing the rights and freedoms of others and our legal obligations.

To request to review, update, or delete your personal information, please email us at [email protected].

Account Information

If you wish to review, change, or terminate your account at any time, you can do so by using the contact information provided or by selecting 'Delete My Account' in the User Settings.

Upon your request to terminate your account, we will deactivate or delete your account and remove your information from our active databases. However, any public activities associated with your account prior to its deletion will remain on our servers and continue to be accessible publicly. To prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms of Use, or comply with legal requirements, some of your information may still be retained in our files.

Revoking Data Access

In compliance with Google’s API policies, we include a link to Google’s security settings page in our Privacy Policy. If a user revokes their consent through this page, we will delete all API Data related to that user which was accessed or stored under the previously given consent.

All API Data related to that user which was previously accessed or stored will be deleted within 30 days unless a user grants access again prior to deletion.

Cookies and Similar Technologies

Most web browsers automatically accept cookies by default. If you prefer, you can set your browser to remove or reject cookies. Please be aware that doing so could impact the functionality or features of our Sites.

Do-not-track Features

Currently, we do not take action in response to web browser "do not track" signals or other mechanisms that offer consumers options to control the collection of personally identifiable information about their online activities over time and across external websites or online services. We may permit third parties, such as analytics service providers, to gather personally identifiable information regarding the online activities of consumers over time and across various websites when they use our Services.

Updates

This privacy notice is subject to change, and when updated, the "Last modified" date will also be updated. The new version will take effect immediately upon posting. We commit to informing you of significant changes by prominently posting a notice or sending you a direct notification, either via email or on our sites. Regular review of this notice will help you stay updated on the measures we take to protect your information.

Contact

If you have any questions or concerns about about this policy, please contact us at [email protected].