Voltunn Terms of Service

Last Updated: 16th August 2024

1. Acceptance of Terms

By accessing or using Voltunn’s services, including our chat bot and streaming tools, you agree to be bound by these Terms of Use, together with the Privacy Policy (the "Terms"), which govern your use of our services. If you do not agree to these Terms, please do not access or use the Services.

Voltunn’s failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other right. Headings in these Terms are for reference only and do not affect the interpretation or enforceability of any provision.

2. Service Description

Voltunn provides a cloud-based service that includes chat bots and tools for enhancing live streaming experiences on platforms like Twitch and YouTube. These tools are designed to improve viewer engagement, manage streaming content, and integrate with various streaming services.

3. User Accounts

Users are required to register and maintain accurate and current information for their accounts. Your account is personal to you and should not be shared with others. You are responsible for safeguarding the confidentiality of your account credentials and for all activities that occur under your account.

4. Prohibited Conduct

You agree not to engage in, or use our services for, any unlawful or prohibited activities. This includes, but is not limited to:

Intellectual Property Violations: Do not use the service to infringe upon or violate the intellectual property rights of others.
Transmission of Harmful Code: You are prohibited from uploading or transmitting viruses, Trojan horses, or any other harmful or disruptive software.
Abusive Behaviors: Harassment, abuse, or harm towards other users or Voltunn staff is strictly forbidden.
Unauthorized Access: Attempting to access accounts, systems, or networks without authorization is prohibited.
Circumvention of Security: Do not attempt to bypass or interfere with any security features of the service.

5. Content Ownership

You retain all rights to the content you create and share using our services. However, by using the services, you grant Voltunn a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content solely for the purpose of operating and improving the services.

6. Privacy Policy

Voltunn is committed to protecting your privacy. Our Privacy Policy details how we handle the collection, use, and protection of your personal information. By using the services, you consent to the practices described in the Privacy Policy.

7. Modifications to the Service and Terms

Voltunn reserves the right to modify or discontinue the service, either temporarily or permanently, with or without notice. We may also revise these Terms from time to time. If any changes are made, we will provide notice through the service or via email. Continued use of the service after such changes will constitute your acceptance of the new terms.

8. Termination

Users may terminate their use of the services at any time by closing their accounts. Voltunn also reserves the right to suspend or terminate your account without prior notice if you violate these Terms or engage in any prohibited conduct. Upon termination, all licenses granted by Voltunn will cease, and you must destroy any downloaded or printed materials obtained from the service.

9. Disclaimer of Warranties

The services are provided on an "as is" and "as available" basis. Voltunn disclaims all warranties, whether express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Voltunn does not guarantee that the services will be uninterrupted, secure, or error-free.

10. Limitation of Liability

In no event shall Voltunn be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (i) your use or inability to use the services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the services; (iv) any bugs, viruses, Trojan horses, or similar that may be transmitted to or through our services by any third party; or (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the services.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of the jurisdiction where Voltunn is located, without regard to its conflict of law provisions. Any legal actions or proceedings arising out of or relating to these Terms or the services will be brought exclusively in the courts located in that jurisdiction.

12. Dispute Resolution

Any disputes arising under these Terms will be resolved through binding arbitration in accordance with the applicable rules of the jurisdiction. The arbitration shall be conducted in the jurisdiction where Voltunn is located, and the language of arbitration shall be English. The arbitrator’s decision shall be final and binding on all parties, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

13. Payments

By making an online monetary transaction to the Service ("Payment") through any of its third-party payment services ("the Payment Service"), you represent and warrant that:

Once a Payment is made, the transaction is final and cannot be disputed or reversed unless it was made fraudulently.
If you become aware of any fraudulent use of your debit card, credit card, or Payment Service account, you will report this to your card operator or the Payment Service in accordance with their reporting rules.
You agree to provide full information, on request or otherwise, that will allow Voltunn to verify your identity or the details you have provided.
You are a user who can legally make a Payment.
You acknowledge that you have read, understood, and agreed to be bound by any Terms and Conditions of the Payment Service and any Terms and Conditions presented during the Payment process.
Voltunn reserves the right to refuse, terminate, or cancel a Payment at any time at its sole discretion.
Any service, benefit, or effect resulting from a Payment may change, or be revoked by Voltunn at any time without notice.
Voltunn may impose an additional transaction fee, which will be applied to transactions from the Payment Service during the process of a Payment.
Once a Payment is made, Voltunn will have fully satisfied its obligation to deliver or otherwise provide any service, benefit, or effect imagined by making the Payment final.
You are responsible for any applicable sales or use tax, duties, or other governmental taxes or fees payable in connection with the Payment. If you do not pay such sales or other tax or fee on the Payment, you will be responsible for such taxes or fees in the event that they are later determined to be payable on such sale, and Voltunn reserves the right to collect such taxes or other fees from you at any time.

14. Third Party Content

Voltunn does not review or take responsibility for any third-party content made available through our Service ("Third Party Content"). We do not control, endorse, or make any guarantees about Third Party Content, including its accuracy or completeness. Access to and use of Third Party Content is at your discretion and risk.

By engaging with Third Party Content, you acknowledge that you have accepted the terms and conditions of the relevant third parties. These include, but are not limited to:

15. Additional Restrictions and Acceptable Use

In addition to the aforementioned terms, you shall not:

Copy, distribute, or modify any part of the services without our prior written authorization.
Use, transfer, or create derivative works of the service’s content except as expressly authorized herein.
Disrupt or interfere with servers or networks connected to the service.
Launch any automated systems, including without limitation, 'robots' or 'spiders', to access the services.
Systematically retrieve data or other content from the service to compile a database or directory without written permission from Voltunn.
Make any unauthorized use of the service, including collecting usernames and/or email addresses of users for unsolicited communication.
Attempt to access any portions of the service that you are restricted from accessing.
Remove any copyright or other proprietary notices from any materials on the service.
Engage in any activity that falsely implies a relationship with Voltunn or another company with whom you do not have a relationship.
Use the service in a manner inconsistent with any applicable laws or regulations.

These additional restrictions are critical to ensuring the secure, lawful, and respectful use of Voltunn’s services. Violation of any of these restrictions may result in immediate termination of your account and access to the services, as well as potential legal action.

16. Miscellaneous

Editor Privileges:
By granting a company, entity, or organization (collectively, a "subscribing organization") access to Content on the Service meant primarily to be accessed by you ("Editor Privileges"), you represent and warrant that such subscribing organization:

Is accessing the Service on your behalf;
Is an authorized representative of yourself with the authority to bind such organization to these Terms and Conditions of Use;
Has read these Terms and Conditions of Use;
Understands these Terms and Conditions of Use; and
Agrees to these Terms and Conditions of Use.

Further, you acknowledge that you are liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the subscribing organization's use or inability to use the materials on the Service or through its Third Parties.

17. Contact Information

If you have any questions or concerns regarding these Terms or the services, please contact us via [email protected].